Bank insists credit card holder pay disputed amount allegedly related to fraud

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KUALA LUMPUR: Despite filing a police report claiming his credit card had been compromised, a bank here is still insisting that the cardholder foot the bill.

At a press conference at Wisma MCA here on Wednesday April 21, MCA Public Services and Complaints Department Chief Datuk Seri Michael Chong (Photo) said the victim noticed a strange transaction on his credit card statement in January.

“She found an unauthorized transaction on her card for jewelry, in the amount of approximately RM16,593. The purchase was made online at a Kuala Lumpur store on December 27.

“She was not provided with a one-time password for this transaction, nor did the bank call her to confirm the purchase,” he said.

The Johor-based accountant, who wished to be known as Tan, 34, said she filed reports with both the police and the bank after the discovery.

“I also canceled my card. In March, the bank reminded me of the results of its investigations.

“They said there was nothing wrong with the purchase and their system was showing that an OTP had been sent. They also insist that I pay the bill, with interest,” said Tan, who insisted that his phone and card had never been stolen. or lost before.

She added that with the interest, the amount owed is now around RM18,000.

According to Chong, he had dealt with similar cases in the past, and banks usually waive the amount once problems arise.

“But this bank still insists it pay. We will monitor the situation and see if legal action needs to be taken in the future,” he said.


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