Since August 2018, the AutoritÃ© de la concurrence et des marchÃ©s (CMA) has required banks to disclose information on the likelihood of their being recommended – along with their online and mobile banking services, branches and overdrafts – to friends, relatives or other businesses, and they will need to update this information every six months.
The first round of results was released in August, and now Metro Bank has taken the crown in the second round, with 83% of customers saying they would recommend it to friends and family.
Metro Bank’s victory means First Direct, which won the first official survey (as well as every customer service survey conducted by MoneySavingExpert.com since 2010), slipped to second place overall, with 82% of customers reporting they would recommend it – although it’s still the top of the table for online and mobile banking and overdraft services.
Meanwhile, RBS has taken the wooden spoon again, having also finished last in two of our last three customer service surveys.
While 73% of Metro Bank customers said its service was âexcellentâ in official results, it was not included in the results of our last biannual customer service survey because it was not included in the results. ‘received only 37 votes and we only include banks that get more than 100 votes.
If you’re not happy with your bank’s service, you can get Â£ 175 free to change. Check out our guide to the best bank accounts for more information.