Affected customers claim to have been charged a late fee of Â£ 12 when their monthly payment, due on 3rd January, was taken a day later, that day being a public holiday. It is not clear whether all affected customers are those whose payments were due on that day or whether credit card holders with payments due on other dates were also affected.
Sainsbury’s added that as long as the issue is still being investigated, no other customers will be wrongly billed. He indicates that a “small number of customers” are affected. We are working with Sainsbury’s Bank to better understand what happened and who was wrongly accused and will update this story when we know more.
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Check your statements to see if you’ve been billed in error
Sainsbury’s has confirmed that customers who have been charged a Â£ 12 fee in error will be contacted and reimbursed automatically.
However, a user from MoneySavingExpert.com (MSE) said Sainsbury’s bank told him they would only reimburse customers who contacted the bank first, so it’s important to check your statements.
Their email to MSE read: “The person I spoke to at Sainsbury’s Credit Card earlier today said they were aware of the problem, that an incident had been created and that they were reimbursing them. customers as they made contact. Surely that should be an automatic refund to everyone affected? “
If you’re a Sainsbury’s Bank credit card customer, check your statements to see if you haven’t been charged Â£ 12 in error. You can check your statement through online banking or through the Sainsbury’s Bank Credit Card app. If you have been incorrectly debited, you can contact Sainsbury’s Bank on 0800 540 5060.
What does Sainsbury’s Bank say?
A spokesperson for Sainsbury’s Bank said: ‘We are investigating a small number of customers who have been charged late payment fees incorrectly. We apologize for any inconvenience this may cause and will automatically reimburse customers to correct the situation. “