This week, TSB confirmed that such a facility would open at Bo’ness Library to help clients with their banking needs – but no plan is in place to do the same in nearby Grangemouth, which has lost its branch. from TSB in January.
Since announcing the closure of 164 branches in 2020, including the BST in The Porte, Linlithgow and East Falkirk, MP Martyn Day has engaged with the company in a bid to mitigate the impact on residents and businesses.
Mr Day welcomed an announcement in April confirming that two of the BST’s 43 pop-ups will be operating in his constituency – at the Bo’ness Library and at the Reconnect Regal Theater in Bathgate, West Lothian.
However, the fact that customers, especially the elderly, have had to travel to Falkirk or Livingston for face-to-face banking since then has been of concern to the politician.
A new ephemeral bank should be launched in Bo’ness after the branch closes
He said: âFace-to-face banking service in the local community is essential for my constituents – especially when many already feel isolated and see their postcard accounts threatened with closure.
âNow, more than ever, local banks are needed to ease social isolation and secure footfall on the shopping streets that neighboring businesses rely on.
âWhile I welcome the compromise that has been made at Bo’ness and Bathgate, I am disappointed that no such concession has been made at Grangemouth. I will continue my efforts to rectify this omission.
A spokesperson for the TSB said, âOur contextual services were designed to help customers in communities where it takes more than 20 minutes to get to the nearest branch.
âBo’ness and Bathgate services are both 15 minutes from their nearest branch. We fully accept that there is a delicate balance to be struck between supporting customers who continue to enjoy face-to-face service and those who will never use anything but digital.
âWe believe we have found this balance in the services we provide through these pop-ups and our branches in Falkirk and Livingston. “
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